Senior Client Experience Associate (CEA) – Info Tech. - BIPOC Jobs

Senior Client Experience Associate (CEA) – Info Tech.

Pickering Public Library

Job Expired

Job Overview

  • Salary/Rate $28.91 per hour
  • Experience Level Associate


Working collaboratively, creates a welcoming client-centred experience through the delivery of responsive information and technology services and programs at all locations. Provides comprehensive information and advisory services, and technical support to clients at all locations. May perform borrower services functions. In all interactions, provides proactive and excellent customer service to ensure client satisfaction. Roves throughout the library seeking opportunities to provide comprehensive service to all clients. May be assigned to be in-charge of the building.

Salary: $28.91 per hour

Hours: 20 hours per week

Telework arrangement possible in accordance with the Library’s Telework Policy.

The successful applicant:

  • Provides client service excellence at all service points including information, technology, and borrower services.
  • Diagnoses and troubleshoots library related hardware and software, technology devices and connectivity issues and clients.
  • May be assigned to be responsible for the safe operation of a Library facility when acting as In-charge staff.
  • Supports, prepares and/or conducts programs under the direction of senior staff.
  • Identifies and redirects requests to designated staff as appropriate.
  • Performs borrower services duties as assigned.
  • Performs routine visual merchandising tasks using established guidelines in support of client experience goals.
  • Stays current with developments and emerging trends within the field and the community as it applies to enhancement of services in support of the library as a Learning Organization.
  • Demonstrates and maintains the required level of technical proficiency.
  • May provide instructions to new and more junior employees.
  • Prepares statistics and reports as required.
  • Other duties consistent with job responsibilities.

Applicants must have:

  • Completion of a College Diploma.
  • 9 months related experience.
  • Strong technology skills and aptitude for troubleshooting personal electronic devices and computer hardware and software.


Candidates will be scheduled to work varying shifts including days, evenings, and weekends at any location within the library system.

We thank all applicants for their interest. Please note that only candidates selected for an interview will be contacted. A satisfactory vulnerable sector/Criminal Records Check VSC (blue form) is required for most jobs at the library. Please note that job offers will only be made upon successful completion of all background checks.

All employees are governed by the Library’s Mandatory Vaccination Policy which requires full vaccination against COVID-19 for all employees. Further information regarding the vaccination policy can be obtained from the Library.

Please quote Job ID #E-10 and email your cover letter and resume to: [email protected]

In your cover letter, please detail your strengths and work experience.

Closing date for applications: May 17, 2022 by 12 noon.

Planned starting date: Immediately

More Information

Job Location

  • This job has expired!