Real Estate Office Manager - BIPOC Jobs

Real Estate Office Manager

RE/MAX Hallmark Realty

Job Overview

Our Client is looking for a Real Estate Office Administrator/Support to join their team.

Position Description:

The primary duties for this position include support for agents, clients, management, and peers.

Duties & Responsibilities:

  • Answer telephones using a polite and professional telephone manner – problem-solve agent and customer issues in a friendly way
  • Support agents/brokers with any questions or concerns; responding in a timely manner
  • Confirm appointments, input messages using Broker Bay, answer email queries, etc.
  • Learn and understand branch job descriptions and how the Branch functions on a day to day basis
  • Assist administration and deals team in acquiring the necessary paperwork from agents
  • Provide Quality Assurance for agents paperwork
  • Ensure all forms requiring a manager’s signature are complete and compliant
  • Scan documents, process new listing documents (price changes, extensions), etc., enter listing information and appointment instructions into Skyslope
  • Prepare offers, amendments, waivers, and other related forms/ documents
  • Provide leadership for staff in demonstrating and promoting the highest level of customer service for our agents and their clients
  • Prepare deposit slips for the Trust, Commission Trust, and General Accounts
  • Manage the new agent on-boarding process, submit applications and coordinate with other departments to have the agent completely onboarded
  • Add new agents to the website, provide them with their login credentials
  • Inform other offices of new agents and inform new agents about the orientation process
  • Maintain office supplies, beverages, physical appearance, and technology
  • Arrange for maintenance of office when needed ie: lavatories, heating and air conditioning, lighting – escalate major repairs immediately.
  • Inform agents of their membership renewal dates prior to the expiration
  • Investigate, organize and follow up on specific projects or proposals as requested by the Broker of Record and/or Branch Manager
  • Participate in meetings
  • Build an inclusive and positive, engaged office culture
  • Promote and encourage all Realtors at the Branches to participate and attend all company events and training courses
  • Generally, be present in the branches and take on a leadership role
  • Participate in the implementation of the company’s recruiting, retention & educational projects

Qualifications:

  • Superior interpersonal/customer service skills, including excellent telephone manner
  • Work experience in the real estate industry an asset
  • Working knowledge of MS Office (Word and Excel), email, and internet
  • Experience using SkySlope, BrokerBay, and Lone Wolf an asset
  • Highly organized, with the ability to multi-task
  • Excellent organization & time management skills
  • Detail-oriented and focused with demonstrated initiative and creativity
  • Dedicated team player
  • Professional appearance and demeanor
  • Excellent written communication skills
  • Technically savvy with an ability to learn new software and technical tools quickly

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