Real Estate Office Manager

Our Client is looking for a Real Estate Office Administrator/Support to join their team.

Position Description:

The primary duties for this position include support for agents, clients, management, and peers.

Duties & Responsibilities:

• Answer telephones using a polite and professional telephone manner – problem-solve agent and customer issues in a friendly way
• Support agents/brokers with any questions or concerns; responding in a timely manner
• Confirm appointments, input messages using Broker Bay, answer email queries, etc.
• Learn and understand branch job descriptions and how the Branch functions on a day to day basis
• Assist administration and deals team in acquiring the necessary paperwork from agents
• Provide Quality Assurance for agents paperwork
• Ensure all forms requiring a manager’s signature are complete and compliant
• Scan documents, process new listing documents (price changes, extensions), etc., enter listing information and appointment instructions into Skyslope
• Prepare offers, amendments, waivers, and other related forms/ documents
• Provide leadership for staff in demonstrating and promoting the highest level of customer service for our agents and their clients
• Prepare deposit slips for the Trust, Commission Trust, and General Accounts
• Manage the new agent on-boarding process, submit applications and coordinate with other departments to have the agent completely onboarded
• Add new agents to the website, provide them with their login credentials
• Inform other offices of new agents and inform new agents about the orientation process
• Maintain office supplies, beverages, physical appearance, and technology
• Arrange for maintenance of office when needed ie: lavatories, heating and air conditioning, lighting – escalate major repairs immediately.
• Inform agents of their membership renewal dates prior to the expiration
• Investigate, organize and follow up on specific projects or proposals as requested by the Broker of Record and/or Branch Manager
• Participate in meetings
• Build an inclusive and positive, engaged office culture
• Promote and encourage all Realtors at the Branches to participate and attend all company events and training courses
• Generally, be present in the branches and take on a leadership role
• Participate in the implementation of the company’s recruiting, retention & educational projects

Qualifications:

• Superior interpersonal/customer service skills, including excellent telephone manner
• Work experience in the real estate industry an asset
• Working knowledge of MS Office (Word and Excel), email, and internet
• Experience using SkySlope, BrokerBay, and Lone Wolf an asset
• Highly organized, with the ability to multi-task
• Excellent organization & time management skills
• Detail-oriented and focused with demonstrated initiative and creativity
• Dedicated team player
• Professional appearance and demeanor
• Excellent written communication skills
• Technically savvy with an ability to learn new software and technical tools quickly