Office Administrator - BIPOC Jobs

Office Administrator

RE/MAX Hallmark Realty

Job Overview

Our Client is looking for a Real Estate Deal Secretary and Administrator to join their team.

Key Responsibilities:

  • Take ownership of the Real Estate Office and be proactive in maintaining and improving it
  • Provide leadership for staff in demonstrating and promoting the highest level of customer service for our agents and their clients
  • Prepare deposit slips for the Trust, Commission Trust, and General Accounts
  • Manage the new agent on-boarding process, submit applications and coordinate with other departments to have the agent completely onboarded
  • Add the agent to the website, provide them with their login credentials
  • Inform other offices of the new agent and inform the agent about the orientation process
  • Maintain office supplies, beverages, physical appearance, and technology
  • Arrange for maintenance of office when needed i.e. lavatories, heating and air conditioning, lighting – escalate major repairs immediately.
  • Inform agents of their membership renewal dates prior to the expiration
  • Supervise, communicate, and document support staff performance
  • Identify problems with staff performance and communicate to HR Manager for guidance and measures to correct misconduct
  • Participate in the recruitment of new staff members, manage vacation schedules, administer staff meetings, and escalate concerns to Human Resources
  • Ensure all important events you are aware of are escalated to management i.e. engagements, weddings, deaths, etc.
  • Complete other duties as assigned


  • High level of computer proficiency including exceptional Microsoft Office skill, experience within a networked environment, and familiarity with Cloud-based & Mobile based applications such as Evernote and Dropbox and/or the willingness to learn or upgrade knowledge on any job required technologies or software applications on his/her own time
  • Highly organized with the ability to multi-task
  • Superior interpersonal/customer service skills, including excellent telephone manner
  • The ability to meet deadlines and prioritize
  • Detail-oriented and focused with demonstrated initiative and creativity
  • Dedicated team player
  • Professional appearance and demeanor
  • Excellent written communication skills
  • Excellent organization & time management skills
  • Working knowledge of MS Office (Word and Excel), Quick Office Commander, LoneWolf, TREB, email, and the internet
  • Willingness and ability to receive messages (via text, email, or voice) and to respond in a timely manner, including outside of normal office hours when necessary
  • Real Estate experience is preferred

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