- Salary/Rate $149,331 - $203,494
- Experience Level Director
Reporting to the CEO, the Director, Engagement, Health and Wellness and Communications is responsible for the overall leadership and management of tenant engagement, communications, and support to enable access to health and community resources in alignment with the City of Toronto Tenant’s First and Integrated Service Model that is designed to enable senior tenants (age 59+) to age in place with dignity and in comfort.
To achieve this, the Director, Engagement, Health and Wellness and Communications is responsible for leading TSHC tenancy engagement and support, health and wellness programs and partnerships, strategic communications, and stakeholder relations functions; executing the strategic direction of TSHC and driving organizational performance that is consistent with the interests of TSHC tenants, the Shareholder, employees, and other stakeholders. The Director, Engagement, Health and Wellness and Communications must understand the values and objectives of a social housing organization and be able to execute on those values and objectives.
Tenant Engagement, Health, and Wellness
- Oversee the provision of pro-active tenant engagement strategies, and health and wellness support including:
- Monitor, evaluate and ensure the effective management and continuous improvement of tenant support services, support for complex tenant needs, accessibility and use of space, community, and health services program partnerships.
- Integrated service model, process improvements and performance reporting.
- Develop tenant engagement practices, processes, and initiatives that enable tenant participation in planning and problem solving.
- Negotiate, maintain, and monitor business and community partnerships to implement health and community programs that meet the needs of TSHC tenants.
- Galvanize and lead internal teams and resources to connect and integrate services.
- Contribute to the development and implementation of corporate Anti-Racism, Equity, Diversity and Inclusion strategies, programs and services that recognize the diversity of languages and cultures among our tenant communities.
- Oversee the development and implementation of an integrated strategic communications plan and initiatives that promote consistent messaging for internal and external audiences and enhance TSHC’s reputation and brand and mitigate reputational risk.
- Ensure all strategic communications to tenants, employees, stakeholders, and other audiences reflect and support TSHC’s mission, vision, values, and business plan priorities.
- Develop and implement pro-active strategies for tenant communications and consultations to inform and educate tenants on matters that affect their tenancies, their safety and well-being, and their buildings/communities. Review and revise employee and tenant engagement processes, documents, and policies to align to the mission, vision, and values of TSHC.
- Act as a key spokesperson for TSHC with the media and assist the CEO in responding to media questions and interview requests.
- Ensure the Board of Directors understands, supports, and is aligned with TSHC’s annual strategic communication plan and partnerships strategy.
Collaboration and Partnerships
- Proactively develop a strategic, collaborative relationship with Home and Community Care Support Services (Toronto Central), the Ministry of Health, and the Ministry of Long-Term Care to influence change and integrate services on behalf of TSHC tenants.
- Develop and maintain key stakeholder relationships to support, engage and interface with stakeholders in a positive manner.
- Represent TSHC perspectives and interests with other levels of government, the public, and other stakeholders.
- Champion and model a collaborative and inclusive team environment which respects and fosters equity, diversity and inclusion, and a culture of service excellence.
Financial, HR and Corporate Leadership
- As a member of the senior leadership team, contribute to the development of TSHC business plans, performance measures and action plans.
- Oversee the efficient and effective management of department human and financial resources. ensuring transparency and compliance with relevant legislation and corporate policies.
- Build a high impact, high performance team to successfully execute TSHC strategic and operational priorities.
- Effectively lead, guide, coach, and mentor managers within the department so that they, in turn, can effectively lead their teams.
- University Degree/ college diploma related to social services, public administration, public relations or an appropriate combination of experience and education.
- 8 – 10 years senior management experience in public or not-for-profit sectors in a community partnership and/or corporate communication and stakeholder relations capacity.
- Experience working with heath or social services programming in a public sector environment and/or past experience with social housing operations is strongly preferred.
- Experience with community programming for seniors an asset.
- Familiarity with municipal governments (i.e., City of Toronto) and navigating multiple complex relationships.
Experience managing operational budgets in a publicly funded and fiscally constrained environment.
SKILLS AND KNOWLEDGE
- Strategic thinker with strong results orientation.
- Knowledge of social housing services, and health and community programming that support vulnerable populations.
- Strong strategic and corporate communications planning skills in a complex environment.
- High degree of integrity, ethical conduct, sound judgment, emotional intelligence, and self-awareness demonstrated in leadership approach, problem-solving, and decision-making.
- Understanding of diversity and/or having diverse lived experience and demonstrating leadership in the implementation of diverse practices.
- Proven ability to maintain and build relationships internally and externally with key stakeholders working in a collaborative environment.
- Political acuity to recognize and respond in a timely manner to programming issues and risks which may have an impact on the organization, tenants, and stakeholders.
- Effective facilitation, influencing negotiation, and conflict resolution abilities to manage complex relationships and develop and build consensus on initiatives.
- Strong relationship management and people leadership skills to create and empower a high-performance and inclusive culture with the ability to lead, coach, and mentor staff.
- Ability to empower others to innovate and continuously improve.
- Proven fiscal management skills and experience managing allocated department budgets
In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:
- Paid vacation and personal days
- Defined Benefit Pension Plan
- Health and Dental Benefits including Healthcare Spending Account
- Employee and Family Assistance Plan
- Maternity and Parental Leave Top Up
- Fitness Membership discount
Note: TSHC has a mandatory vaccination policy wherein staff are required to be fully vaccinated against COVID-19, with the exception of employees with approved accommodations.
Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.
Toronto Seniors Housing Corporation is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs
- Job Locations Canada
- Address 423 Yonge St., 2nd Floor Toronto, ON M5B 1T2
- Total Years Experience 5 to 10 years