Bilingual Customer Service Representative

Our Client is looking for a Bilingual Customer Service Representation to join their team.

Description:

• Responds to customer services inquiries over the phone based on training provided
• Analyze and interpret customer’s situation to respond to and make recommendations
• Provides courteous customer service to all clients/customers concerning account relationships and other customer questions
• 2-3 years of experience in a customer service environment
• Ability to maintain the highest degree of confidentiality, and anticipate needs, thinking logically and creatively, exercising good judgment, and acting independently
• Strong ability to prioritize, adjust to changing priorities, and successfully complete numerous short and long term tasks simultaneously
• Demonstrated superior customer service orientation, with outstanding verbal and written communication
• Superior interpersonal skills with the ability to diffuse conflict and emotional situations
• Ability to work full-time rotating shifts 7 days per week, between the hours of 6 am to 8 pm Pacific time

Must have: 

• French Communication skills

Must-have skills:

• Strong customer service
• Strong phone mannerism
• Agility

Nice to have skills:

• Previous contact center experience
• Attention to detail
• Experience with MS Office (Outlook, Word, Excel)

Project details: 

This will be a remote Call Center position, working from home and fielding incoming calls from staff and the public on behalf of a Health Authority in British Columbia regarding COVID 19 immunizations and performing outbound calls to assist with contact tracing and case management of positive COVID 19 cases.

We will be performing a variety of tasks for this client including but not limited to:

• Reviewing eligibility and scheduling COVID 19 Immunization appointments from both Health Authority staff and the public
• Assisting with case and contact tracing Management of positive COVID 19 cases
• Creating profiles and scheduling Lab appointments for the public

Team size and environment: 

• 70 people and growing. Working independently in a highly engaged, supportive environment.

Additional comments: 

• Bilingual is nice to have. They are interested in candidates with language capabilities to support the Chinese and South Asian communities.